We welcome any compliments about the service you have received, not only from the clinicians but also the staff who are involved in your care from booking the appointment to reception and aftercare.
We are very proud of our high patient satisfaction survey results and hope we can maintain this standard at all times.
However, we also welcome any suggestions, concerns or complaints about the quality of service you have received.
Complaints data enables us to identify and respond to any issues. Patient feedback leads directly to learning, helps us identify risks and gives us the opportunity to improve our service.
Help us get it right.
To provide feedback please scroll to bottom of this page.
You can read and post reviews on the national patient experience website, I Want Great Care, here... iWantGreatCare.
Cumbria Medical Services Customer Feedback
Judix - Posted on: Tuesday 07th of August 2018 at 11:43pm
KC - Posted on: Tuesday 27th of December 2016 at 09:40am
Inguinal hernia surgery 13 December 2016
I had a consultation appointment with Dr White on 2 December 2016. Everything was explained and was offered a surgery date of 13 December 2016.
Two surgeons carried out the procedure - Dr White and Dr Dresner. They along with the nurses were fantastic. Chatting all the way through the procedure which was carried out under local anaesthetic. It was a 'manageable' experience, made easier by the care I received. Dr White rang the following evening to check all was ok which was much appreciated. Two weeks on, the incision has healed really well and I am moving about a lot easier.
This is a service which needs to stay, the speed of treatment and the care given is excellent. Thank you.
Vasectomy Patient - Posted on: Tuesday 15th of November 2016 at 12:29pm
Compliments to staff, felt at ease during procedure.
Keswick Minor Surgery Patient - Posted on: Tuesday 18th of October 2016 at 02:37pm
I did not have to wait long for the procedure to take place. I was treated with courtesy throughout the whole time I was in the hospital.
I was very impressed with Keswick as a hospital never having been there before.
DK - Hernia Patient - Posted on: Monday 12th of September 2016 at 03:02pm
Yesterday, I attended the hospital to undergo a hernia repair that was carried out by Dr White and staff.
Please allow me to say that the experience anticipated was a little daunting, but from the moment of entering the hospital I was put at ease and the level of service and help throughout was excellent. I was treated like a person by an exceptional team, who were not only professional, but really caring and supportive throughout.
I was never at one moment concerned as the procedure was carried out.
Public services are going through hard times, but here, we have outstanding surgeons, nurses and back-up staff.
I would recommend Dr White and his team to anyone.
Thank you so much for the kind help I received.
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