We welcome any compliments about the service you have received, not only from the clinicians but also the staff who are involved in your care from booking the appointment to reception and aftercare.
We are very proud of our high patient satisfaction survey results and hope we can maintain this standard at all times.
However, we also welcome any suggestions, concerns or complaints about the quality of service you have received.
Complaints data enables us to identify and respond to any issues. Patient feedback leads directly to learning, helps us identify risks and gives us the opportunity to improve our service.
Help us get it right.
To provide feedback please scroll to bottom of this page.
You can read and post reviews on the national patient experience website, I Want Great Care, here... iWantGreatCare.
Cumbria Medical Services Customer Feedback
Vasectomy Patient - Posted on: Wednesday 24th of June 2015 at 03:08pm
My experience at the clinic was excellent and the nurses were very professional and put me at ease.
Dermatology Patient - Posted on: Wednesday 24th of June 2015 at 03:05pm
Fantastic service - many thanks to both Sharron and Dr Chaudhri for all their help!
CGD - Posted on: Tuesday 16th of December 2014 at 08:44am
It is now exactly two weeks since I underwent an operation for hernia at Keswick Hospital. I have made an excellent recovery (I think!), and want to express my gratitude and appreciation to all at Cumbria Medical Sevices for the admirable treatment I received throughout, from the first appointment with Dr Martin White, when everything was clearly explained, to the day after the operation, when after a full day of operations, he was kind enough to telephone and assure me that the surgery had been successful and to ask how I felt.
There was a month between my G.P's referral and my first meeting with Dr White, and another month before surgery which conveniently took place at Keswick, only two miles from home. Everyone - Doctors and nurses - was kind and friendly and inspired confidence, and the surgery which took about an hour was done under local anaesthetic, and was performed with gentleness, and immediate responsiveness to any minor discomfort experienced. I cannot speak too highly of this excellent Service, which is a tribute to both Cumbria Medical Services and to the NHS, which is so often receiving negative criticism in the media. Thank you to all and especially to 'my team' which looked after me so well.
JB - Posted on: Monday 08th of December 2014 at 04:51pm
First class. 3 weeks from visit to the GP, Dr Hooper, to completion of operation - must be a record. Was a little worried about wound but had excellent advice and reassurance from Dr White. Thank you all. Facillities in Keswick hospital fantastic.
Skin Surgery Patient - Posted on: Thursday 06th of November 2014 at 09:14am
Speedy, professional and great service. Well done, Thank you.
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