We welcome any compliments about the service you have received, not only from the clinicians but also the staff who are involved in your care from booking the appointment to reception and aftercare.
We are very proud of our high patient satisfaction survey results and hope we can maintain this standard at all times.
However, we also welcome any suggestions, concerns or complaints about the quality of service you have received.
Complaints data enables us to identify and respond to any issues. Patient feedback leads directly to learning, helps us identify risks and gives us the opportunity to improve our service.
Help us get it right.
To provide feedback please scroll to bottom of this page.
You can read and post reviews on the national patient experience website, I Want Great Care, here... iWantGreatCare.
Cumbria Medical Services Customer Feedback
Hernia Patient - Posted on: Thursday 18th of September 2014 at 05:11pm
The courtesy and care I received from everyone concerned and the efficiency of the organisation could not have been better. Initially Dr White gave me clear of my condition, choices, possible outcomes etc which I much appreciated. I also found the explanations during the operation procedure a great help. The whole experience was very positive and I would like to thank everyone involved.
More generally my past contact with the NHS has only ever once included a slightly negative experience. The NHS is great and the staff wonderful. The only NHS problem I see is the current government sniping, undermining and sabotaging with its ideological driven prioritising of parts of the NHS and too great a burden of bureaucracy and administration.
RM - Posted on: Friday 12th of September 2014 at 01:31pm
Being treated by Dr Philip Harris.on & team.
Appointment on time,diagnosis & care Excellent
Lucky Dermatology Person - Posted on: Monday 18th of August 2014 at 11:50am
An excellent service. I feel very lucky to be a patient in this part of Cumbria.
Mrs F - Posted on: Tuesday 08th of July 2014 at 12:09pm
Doctors and staff who treated me were excellent. Also more pleased that I did not have to travel far from home. This would have caused me more distress. Doctors were fantastic, Dr White and Dr Chaudhri. Please do not move this service, it will be a great disadvantage to many people especially elderly who have no transport. Once again thank you.
Person who used the Hernia Clinic - Posted on: Thursday 19th of June 2014 at 04:33pm
The doctors and nurses were extremely polite and made me feel at ease immediately. They talked to me through every step which was helpful as I was a little nervous to begin with. Excellent service. Thank you.
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