Patient information
Further information on our policies and complaints procedures can be found on the links below:
Sexual Harassment Prevention and Action Policy
Patient Safety Incident Response Framework
Anti-racism statement:
Cumbria Medical Services NHS is committed to being an anti-racism organisation. We acknowledge that racial discrimination exists and that this has an impact in our own organisation and in the communities that we serve. We therefore take a zero-tolerance approach – challenging and tackling racism in all its forms and reviewing our processes, policies, procedures and behaviours.
We are working to remove systemic racial discrimination and to improve the experience of our staff and all who use our services. This commitment extends to the relationships we have with our partner organisations.
We are listening to our staff and patients, and for this statement to hold true, we need to work together to:
- Provide strong leadership from the Directors and management team.
- Be transparent and accountable.
- Ensure genuine zero-tolerance to racism.
- Recognise that language is ‘political’; this means understanding that words are never fully neutral. The words, names, and grammar we use everyday shape power, include or exclude groups, and reflect social hierarchies.
- Continue to recognise the value of ethnic diversity within our workforce and the communities we serve.
- Ensure inclusion is central to our values and behaviours which shape everything we do for our staff and patients.



